Our policy lasts 30 days. If 30 days have gone by since you received your product, unfortunately, we can’t offer you a refund or exchange.
To complete your return we require you to cover the costs of the shipment to our facilities
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 weeks.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Glues Australia, PO Box 401, Kangaroo Ground, VIC 3097
To return your product, you should mail your product to: Glues Australia, PO Box 401, Kangaroo Ground, VIC 3097
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.